Salon Policies
🖤 Mask are optional.
Masks are no longer required. We will provide a disposable mask at your request. We ask that if you are no feeling well that you follow the instructions of the cancellation policy. Please be mindful this policy is subject to change as needed.
🤍 All guests must sanitize their hands upon entering the salon.
Safety and sanitation have always been apart of our daily operations in the salon. This is us taking extra measures to ensure everyone’s safety.
🖤 Temperature checks will be preformed upon entering the salon.
Even though we may not feel sick, our body's first sign to a possible infection is a raised temperature above 99°F. If this is your situation, we will not render services this day and will gladly reschedule you according to our COVID Cancellation Policy (see below).
🤍No addional guests in the salon while being serviced.
It is our goal to minimize unnecessary contact while in the salon for your safety and ours. This includes children and childcare should be arranged if you wish to be serviced. The only exception will be made when a child is being serviced and will be booked accordingly.
🖤Belongings should be kept to a minimum.
You will be allowed 1 bag/purse at your appointment. We ask that while you are receiving services, please minimize movements and surfaces touched.
🤍 All visits to the salon will be pre-planned.
Please make arrangements pick up online purchases of products during scheduled times. We will not be accepting walk-in visits for appointments or product purchases without prior arrangement.
🖤Salon doors are locked at all times
Please note that we keep our doors locked at all times for he safety of our stylist and guest. The salon opens at 9am, no earlier, as we are preparing for you.
Please wait in your vehicle prior to 9 am. At the time of your appointment, you may ring the doorbell to alert your stylist of your arrival. If your appointment is after the salon opens and you prefer to be early, please ring the doorbell and you may sit in the waiting area where drinks and snacks are available.
🤍 Electronic payments are preferred.
Cash is accepted for services, products, or tips yet we prefer electronic payment to reduce cash handling
Thank you for helping us do our jobs to maintain state board regulations. We value our jobs, as well as the health and safety of all involved.
First Time Clients
First Time Clients
First Time Clients
All first time clients are required to start their hair care journey with the Spa Rejuvenation Package.
No first time appointment will be accepted without it. When booking as a first time client you will be sent a new client contract and are acknowledging you have read, understand, and agree to all salon policies on the contract and outlined on southernculturedhair.com
New Clients are required to pay a $50 deposit by invoice sent to the email you provide when requesting an appointment if not paid upon receipt your appointment will be declined. Deposit will be deducted from your total at time of service. The fee is transferable if you reschedule
within last minute cancellation window if not your deposit will be your last minute cancellation fee.
Any refunds are only given less the processing fees.
Grace Period
First Time Clients
First Time Clients
There is a 15 minute grace period.
If you are more than 15 minutes
late you may be asked to reschedule.
You will be required to pay a
late fee of $25 if your appointment is accepted after the grace period.
I also respect your time as a client
so you will receive a discount off
your service if you have to wait beyond
15 minutes for service
Children
First Time Clients
Hair Care
To ensure a safe and relaxing
environment for all guests
No Children are allowed
Unless being serviced
Hair Care
No Call No Show
Hair Care
Treatments are built into each package
and are not an option.
If you are not concerned with
the health of your hair I simply may
not be the stylist for you.
Cancellations
No Call No Show
No Call No Show
If you are unable to make your
appointment Please Cancel 48 hours
in advance to allow that time
to be booked by another client.
Canceling within a 48 hour
time frame will incur a fee of
$50 fee due at time of cancellation.
If not paid you will no longer be
allowed to book.
After repeated late appointments
and cancellations you will no
longer be allowed to book.
No Call No Show
No Call No Show
No Call No Show
A fee of $100
is required for all No Call/ No Show
appointments if you wish to continue as
a client or you will no longer
be allowed to book with
Southern Cultured Hair.
COVID Cancellation Policy
If your appointment is being cancelled due to symptoms of COVID, the normal cancellation fee will be charged. Please note we will not be able to book you or accept any further appointments for at least 14 days from the diagnosis/ testing date.
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