Effective Date: 03/27/2025
Welcome to Southern Cultured Hair LLC (“we,” “our,” or “us”). By accessing and using our website southernculturedhair.com and our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
1. Salon Services & Appointments
• All appointments must be booked through our online system, by phone, or in person.
• A deposit may be required to secure an appointment. Deposits are non-refundable unless otherwise stated.
• Cancellations or rescheduling must be made at least 48 hours in advance to avoid losing your deposit or incurring a cancellation fee.
• Late arrivals exceeding 15 minutes may result in appointment cancellation or rescheduling at our discretion.
2. Payments & Pricing
• Prices for services are listed on our website and are subject to change without notice.
• We accept payments via cash, credit, debit, and Apple Pay. I Full payment is required at the time of service.
• Any outstanding balances must be settled before booking future appointments.
3. Refund & Satisfaction Policy
• All services are non-refundable. If you are dissatisfied with your service, please notify us within 24 hours and we will work to resolve the issue.
• Any corrections must be requested within 1 day of the original appointment. Additional charges may apply if the requested changes differ from the original service.
4. Client Responsibilities
• Clients must arrive with detangled hair unless otherwise specified. Additional fees may apply for extra detangling or preparation.
• We reserve the right to refuse service to anyone for reasons including, but not limited to, hygiene concerns, disruptive behavior, or failure to comply with our policies.
• We do not service clients under the age of 16 unless accompanied by a parent or guardian.
5. Health & Safety
• If you have any allergies, sensitivities, or medical conditions that may affect your salon experience, please inform us before your appointment.
• We maintain a clean and sanitary environment and expect clients to follow all health and safety guidelines.
6. Gift Cards, Promotions & Discounts
• Gift cards are non-refundable and cannot be exchanged for cash.
• Promotions and discounts cannot be combined unless explicitly stated.
• We reserve the right to modify or cancel promotions at any time.
7. Privacy & Data Protection
• Your personal information is handled in accordance with our [Privacy Policy]
• We do not sell or share your personal data with third parties without your consent, except as required by law.
8. Intellectual Property
• All content on this website, including text, images, logos, and designs, is owned by or licensed to southernculturedhair.com Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
• We are not responsible for any personal property lost, stolen, or damaged at our salon.
• Our liability for any claim related to our services shall not exceed the amount paid for the service in question.
10. Changes to Terms & Conditions
• We reserve the right to modify these terms at any time. Updates will be posted on this page with a revised effective date. Continued use of our services after modifications constitutes acceptance of the new terms.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Southern Cultured Hair LLC
(803) 560-5254
Copyright © 2025 Southern Cultured Hair - All Rights Reserved.